Refund and returns policy for trade orders of motor oils and hydraulic fluids from Britannia
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Refund and Returns Policy

How returns, cancellations and refunds are handled for trade orders placed with Britannia Automotive & Hydraulic Lubricants Ltd.

Last updated: September 2026
At Britannia Automotive & Hydraulic Lubricants Ltd, we supply synthetic motor oils, hydraulic fluids and related lubricant products to trade and business customers across the UK. This refund and returns policy explains how returns, cancellations and refunds are handled for orders placed through brautohlubricants.com or directly with our sales team.
Section 01

Order Cancellations

You may cancel an order free of charge at any time before it has been dispatched by contacting us at sales@brautohlubricants.com or +44 7403 634159, quoting your order number. Once an order has left our warehouse it is treated as a delivered item and falls under the returns terms below.
Section 02

Eligibility for Returns

Because we supply bulk motor oils and hydraulic fluids, returns under this refund and returns policy are accepted only where the following conditions are met:

  • The request is made within 14 days of delivery;
  • Containers, drums or packs are unopened, unused and in their original, undamaged packaging with seals intact;
  • The product has not been decanted, mixed or contaminated in any way;
  • A valid order number or proof of purchase is provided;
  • The product is a standard stocked item and not a special-order or made-to-order bulk quantity.

For safety and regulatory reasons relating to the transport of chemical and hazardous liquids, we are unable to accept the return of any container, drum or IBC that has been opened, part-used or had its seal broken, even if a fault is not related to the seal itself.

Section 03

Non-Returnable Items

  • Opened or part-used oil and hydraulic fluid containers of any size;
  • Bespoke, custom-blended or made-to-order bulk products;
  • Products that have been stored incorrectly by the customer after delivery;
  • Clearance or end-of-line stock sold as final sale;
  • Any item without a valid order reference.
Section 04

Damaged, Faulty or Incorrect Goods

If your order arrives damaged, faulty, or does not match what you ordered, please contact us within 48 hours of delivery at sales@brautohlubricants.com with your order number, a description of the issue and, where possible, photographs of the goods and packaging. We will arrange a free replacement, full refund, or collection at no cost to you, in line with your statutory rights. General guidance on returns and refunds is available from GOV.UK.
Section 05

How to Arrange a Return

To request a return under this refund and returns policy, contact our sales team with your order number and reason for return. Once approved, we will issue a Return Authorisation and confirm the collection or return shipping arrangements. Please do not send goods back to us without prior authorisation, as unauthorised returns may be delayed or refused. Return shipping costs for non-faulty returns are the responsibility of the customer unless otherwise agreed, and a restocking fee of up to 15% may apply to bulk or pallet-quantity orders.
Section 06

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method, or credited to your trade account, within 5–10 business days. Where a partial refund is applied (for example due to missing packaging or minor use), we will explain the reason before processing.
Section 07

Trade Account Customers

Customers ordering on agreed trade or credit account terms should refer to their individual account terms alongside this refund and returns policy. Where the two differ, your specific account agreement will take precedence for account-related matters.
Section 08

Changes to This Refund and Returns Policy

We may update this refund and returns policy from time to time to reflect changes in our services or legal obligations. The version of this refund and returns policy published on this page when your order is placed is the version that applies to that order.
Section 09

Contact Us

For any questions about this refund and returns policy, including returns, cancellations or refunds, please contact:

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Our team is happy to clarify anything in this policy.

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